These terms and conditions (the “Terms”) are the terms on which this website (the “Website”) is made available to you (“you”/”your”). By accessing this Website you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. INFORMATION ABOUT US
1.1 We are RB UK Commercial Limited (“we”/ “us”/ “our”), a company registered in England under registration number 08784077, and our registered address is 103-105 Bath Road, Slough, SL1 3UH, United Kingdom. We are a Reckitt Bensicker company.
2. Questions or Complaints
2.1 If you have any questions, complaints or comments on this Website then you may contact us at Corporate Communications on +44 (0) 1753 217 800. Our corporate Website at rb.com contains a list of our local companies and their contact details.
3. Our COPYRIGHT and other INTELLECTUAL Property Rights
3.1 Your use of the Website and its contents grants no rights to you in relation to any of the intellectual property rights or associated rights, including copyrights, trade marks, patents, design rights, trade names, database rights, and neighbouring rights, as well as rights to know-how (“Intellectual Property Rights”), related to the Website. All text, user interfaces, visual interfaces, graphics, illustrations, photographs, trade marks, logos, computer code and other related material (together, “Content”), including but not limited to the design, arrangement, structure, selection, coordination, expression and “look and feel” of the Content, contained on the Website are owned or controlled by us or licensed to us by our third party licensors. All such rights are reserved.
3.2 Nothing in the Terms constitutes the transfer of any Intellectual Property Rights from us to you or any third party.
3.3 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Content, services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. You also may not use any automatic or manual device, program, algorithm or methodology, or any similar process on any portion of the Website or Content. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
3.4 Any use other than that permitted under this clause 3 may only be undertaken with our prior written authorisation.
3.5 We do not purport to use any name, logo or mark in any territory in which we are not so entitled, and will not supply or offer to supply products and/or services bearing any such name, logo or mark into any such territory.
4. oTHER rECKITT bENCKISER WEBSITES AND BRANDS
4.1 Any products or services which we make available to you on or via other Reckitt Benckiser websites or websites from our brands (referred to below as “Brand Websites”) are subject to additional terms and conditions which will be notified to you when you access the relevant Brand Websites.
4.2 This Website and the Brand Websites which are designed to provide information about our healthcare products or licensed medicines are not intended to provide medical advice or instructions as to use but only as general information which should not be relied upon by any individual or for any specific purpose. Always consult your doctor or pharmacist for advice on treatment of individual circumstances and needs.
5.1 Nothing in the Website or any Brand Website constitutes an offer to buy or sell products and/or services in any jurisdiction since the Website is provided for information purposes only. All details, descriptions and prices of, and other information relating to, products and/or services appearing on the Website or any Brand Website are of a general nature only. We do not guarantee that any product and/or service appearing on the Website or any Brand Website is or will be available at the location and time you wish to purchase any particular product and/or service.
5.2 Our obligations, if any, with regard to products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Website should be construed to alter such agreements.
6. LINKS FROM OUR SITE
6.1 We may provide links to other websites from time to time (via advertising or otherwise). These links are provided for your ease of reference and convenience only. We do not control such third party websites and are not responsible for their contents. Our inclusion of links does not imply any endorsement of the material contained in such websites or any association with their operators. You acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and we shall not be liable to you in respect of any loss or damage which you may suffer by using those websites. You agree that you will not involve us in any dispute between you and the third party.
7. YOUR USE OF THE WEBSITE
7.1 You agree that in using the Website you will not:
7.1.1 use the Website in any way that may lead to the encouragement, procurement or carrying out of any activity which is criminal, fraudulent, unlawful or prohibited by these Terms;
7.1.2 use the Website for any purpose other than your personal use;
7.1.3 advertise or promote third party or your own products or services including by way of the distribution of ‘spam’ email;
7.1.4 transfer files that contain viruses, trojans or engage in any other activity harmful to the Website;
7.1.5 link to the Website from a third party site without our prior written authorisation;
7.1.6 access or attempt to gain unauthorised access to any user accounts linked or associated with the Website or to penetrate or attempt to penetrate the Website security measures; or
7.1.7 interfere with any other person’s access to, use or enjoyment of, the Website.
7.2 Each and every access and use of the Website is made at your own risk and responsibility. You should use your own virus protection software.
7.3 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and any other applicable terms and conditions listed in these Terms, and that they comply with them.
7.4 We reserve the right to suspend, restrict or terminate your access to this Website (or any part of it) at any time without notice at our discretion if we believe you have breached any of the restrictions in these Terms.
8. User uploaded content
8.1 Content uploaded by you:
8.1.1 By submitting information, text, photos, graphics or other content to us via the Website, you grant us a right to use such materials at our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.
8.1.2 You warrant in respect of any such contribution:
(a) that it complies with any applicable law and these Terms;
(b) that is true, accurate and up to date in all respects and at all times (note that you can request that we update or correct your personal details at any time by contacting us via the below contact details);
(c) that all necessary licences and/or approvals have been obtained and you have the right to make such contribution; and
(d) that unless stated otherwise, is not confidential.
and you will be liable to us and compensate us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
We have the right to remove any posting you make on our Website.
8.1.3 You are solely responsible for securing and backing up your content.
8.2 Content uploaded by other users:
8.2.1 This Website may include information and materials uploaded by other users of the Website, including to bulletin boards and chat rooms (if any). This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.
9. YOUR LEGAL OBLIGATIONS
9.1 You confirm that:
9.1.1 you are over the age of majority in your jurisdiction or you have the consent of your parent or legal guardian; and
9.1.2 you will comply with the restrictions on your use of the Website as set out in these Terms.
9.2 You agree to compensate us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from your use of the Website including any breach or suspected breach of these Terms or your violation of any law or the rights of a third party.
10. RELIANCE ON INFORMATION POSTED
10.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
10.2 Whilst we aim to ensure that the Website and its content, are correct at the time when such content is uploaded to the Website, it is subject to change and, to the extent permitted by applicable laws and regulations, we make no representations, warranties or guarantees (whether express or implied), that the information on the Website or its content is accurate, complete or up to date.
10.3 All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis and, to the extent permitted by applicable laws and regulations, made without any representations, warranties or guarantees of any kind.
10.4 We are under no obligation to update any information contained on the Website.
11. We may suspend or withdraw our Website
11.1 Whilst we aim to ensure that the Website, its content, any features offered through the Website and any information contained on it, are error-free, uninterrupted and free from bugs and viruses, due to the nature of the internet, we cannot guarantee this.
11.2 We do not guarantee nor warrant that the Website, or any content on it, will always be available or be uninterrupted and in a fully operating condition. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.
11.3 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.
11.4 The Website is directed to people residing in the United Kingdom. Access to or use of the Website (including its content, any features or benefits offered through it or any information contained on it) may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with all applicable laws and regulations of the country form which you are accessing or using the Website. We make no guarantee that the Website (including its content, any features or benefits offered through it or any information contained on it) is appropriate or available for use in locations outside the United Kingdom.
12. Our LIABILITY if you are a Consumer
12.1 Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.2 If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
12.3 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
12.4 Notwithstanding anything to the contrary, we do not exclude or limit in any way our liability to you where it would be unlawful to do so (for example liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation). Nothing in these Terms shall restrict your statutory rights.
13. Our LIABILITY if you are a business
13.1 Subject to 12.4 and insofar as permitted by applicable law, we exclude all liability (including liability of our officers, directors, managers, members, shareholders, employees, agents or advisors), whether arising in contract, tort, breach of statutory duty or otherwise, arising out of or in connection with access to or use of the Website, even if foreseeable, including but not limited to:
13.1.1 losses arising from inaccuracies in any information or material within or relating to the Website;
13.1.2 losses not caused by any breach on our part;
13.1.3 losses arising from your use of, or reliance on, the Website;
13.1.4 losses arising from the unavailability of the Website for whatsoever reason;
13.1.5 losses arising from any representation or statement made on the Website;
13.1.6 losses resulting from technical faults with the Website or technologically harmful material;
13.1.7 any business loss (including loss of profits, business, revenue, contracts, anticipated savings, data, goodwill, reputation, wasted expenditure, business interruption or loss of business opportunity); and
13.1.8 any indirect or consequential losses or losses that were not foreseeable to both you and us when you commencing accessing and using the Website.
13.2 To the extent possible under applicable law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
13.3 You will indemnify and compensate us and our officers, directors, managers, members, employees, agents and advisors for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of:
13.3.1 your use of the Website or Brand Websites (and related use of products and services);
13.3.2 your breach of these Terms;
13.3.3 your violation of any law or the rights of any third party; and/or
13.3.4 our use of your information.
13.4 Notwithstanding anything to the contrary, we do not exclude or limit in any way our liability to you where it would be unlawful to do so (for example liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation).
14. How we may use your personal information
14.1 We are committed to protecting your privacy and only use any personal data that we collect from you, or that you provide to us, in accordance with applicable data protection laws and regulations.
15. CHANGES TO THESE TERMS AND CONDITIONS
15.1 We are constantly looking for ways to improve this Website. We therefore reserve the right to amend these Terms at any time. All such changes will take effect once they have been posted on the Website. Please ensure that you revisit and review these Terms regularly as you will be deemed to have accepted, and will be bound by, such changes if you continue to use the Website after the posting of any changes to these Terms.
16. Other terms that may apply to you
16.1 These Terms refer to the following additional terms, which also apply to your use of our Website:
16.1.1 Our Privacy Notice which explains how your personal information is used by us and what your rights are.
16.2 Additional terms and conditions will apply to purchases of goods or services and to specific portions or features of the Website or Brand Websites, including contests, promotions or other similar features, all of which terms are made a part of these Terms by reference. We will direct you to the additional terms and conditions at the time that you interact with us and/or our brands in relation to the relevant services. Please read the applicable terms and conditions carefully. If there is a conflict between these Terms and the terms that apply to a service offered through the Website or other Brand Websites, the terms that apply to that service shall take precedence to the extent of such conflict.
16.3 Each of these policies, terms and conditions may be changed from time to time and is effective immediately upon posting such changes on the Website or otherwise in accordance with their terms (as applicable).
17.1 If you are a business, these Terms contain the entire agreement between you and us with respect to the use of the Website. No representation, statement or inducement (whether oral or written) not contained in these Terms (as updated from time to time) shall be binding on either you or us.
17.2 If any provision of these Terms is found by a court or a regulator to be illegal, void, invalid or unenforceable the other provisions shall continue to apply and such provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.
17.3 These Terms are not intended to give rights to anyone except you and us (including any of our affiliates). None of these Terms will be enforceable by any third party including (if you are domiciled in the UK) any enforcement through the Contracts (Rights of Third Parties) Act 1999.
17.4 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaching these Terms, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
18. GOVERNING LAW AND JURISDICTION
18.1 In the event of any dispute between you and us arising out of or in connection with these Terms, the laws of England and Wales will apply.
18.2 If you are a consumer and if you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you are a consumer and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
18.3 If you are a consumer and if you live in England or if you are a business, the English courts shall have exclusive jurisdiction to settle any disputes (including non-contractual disputes or claims) that may arise out of or in connection with these Terms.
These Terms were last updated with effect from 21 May 2018
Welcome to Reckitt Benckiser’s Global Privacy Notice (“Privacy Notice“).
We are committed to protecting your privacy. This Privacy Notice applies to all of our brands globally and explains how we collect, use, disclose and protect your Personal Information and respect any rights you benefit from under your local law.
In this Privacy Notice “we“, “us” and “our” refers to all the companies of the Reckitt Benckiser group. As this Privacy Notice applies globally, there may be differences in how we collect, use or disclose your Personal Information from country to country, in which case we will inform you about any specific processing activities that take place in your country.
Your Personal Information is controlled by Reckitt Benckiser Group plc (having a registered office at 103-105 Bath Road, Slough, Berkshire, SL1 3UH, United Kingdom) or our Reckitt Benckiser company located in your country. As regards this website, RB UK Commercial Limited (having its registered office at 103-105 Bath Road, Slough, Berkshire, SL1 3UH, United Kingdom) is the data controller.
For more information about us, our local companies, our brands and our presence in your jurisdiction, please visit www.rb.com.
By “Personal Information” (in some countries referred to as “personal data” or “personally identifiable information”) we mean any information relating to an identified or identifiable individual. This is broader than just information of a personal or private nature, and also includes information such as your name, date of birth, and e-mail address. Please see Section 3 below for what Personal Information is obtained from you.
By “Sensitive Personal Information” (in some countries referred to as “sensitive personal information” or “special categories of data”) we mean any Personal Information relating to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or biometric data processed for the purpose of uniquely identifying that individual, data concerning health, or data concerning an individual’s sex life or sexual orientation. It also includes information about an individual’s criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
1. Scope of our Privacy Notice
2. Fair and lawful processing
3. How do we obtain your Personal Information
4. For which purposes may we use your Personal Information
5. To whom we may disclose your Personal Information
6. How we protect your Personal Information
7. Your choices regarding direct marketing
8. Your rights
10.How long we retain your Personal Information
12. Transfers to other countries
13. How to contact us
14. Changes to this Privacy Notice
1. Scope of our Privacy Notice
Our Privacy Notice applies to all Personal Information we collect, use, share or otherwise process through our business activities, both online and offline, which display, link or refer to this Privacy Notice, including:
our official social media pages;
our online and offline campaigns; and
your conversations or correspondence with our representatives.
Throughout this document, we will refer to our online activities as “Sites” and to our offline activities as “Services“.
You should be aware of the fact that our Sites may contain hyperlinks to third party websites, apps, etc. which are not controlled by us and which are not covered by this Privacy Notice. We have no responsibility or liability for the content and activities of these third party websites, apps, etc. As these third parties may collect your Personal Information, we suggest that you consult the privacy policies of these third parties to learn more about their use of your Personal Information.
2. Fair and lawful processing
We process your Personal Information for the below listed purposes on the basis of your consent, unless stated otherwise. In some cases, where required by local law, we may ask for your explicit consent for processing your Personal Information for a specific purpose.
We only collect, use, disclose or otherwise process your Personal Information where it is fair and lawful to do so.
In many cases providing your Personal Information to us is necessary for the performance of your contract with us; if you do not wish to provide your Personal Information to us, we may not be able to provide you with the products and services you have requested from us.
3. How do we obtain your Personal Information?
Personal Information obtained from you directly
Firstly, we may obtain your Personal Information from you directly, e.g. when you sign up for our newsletters, register on our Sites, buy a product from us, fill out a survey, make a comment or enquiry, post something on our social media pages, subscribe to direct marketing etc.
Personal Information collected this way may include:
telephone number (and recordings when you call our consumer line);
credit card or other payment information;
date of birth;
product purchase and usage information;
information, feedback or content you provide regarding your marketing preferences;
user-generated content, posts and other content you submit to our Sites;
in limited circumstances, information about your family or other individuals that you have provided to us. In such cases, we assume that you have the authority to share any personal information your provide to us about them;
in limited circumstances based on your explicit consent or for carrying out our legal obligations or if necessary for reasons of substantial public interest, Sensitive Personal Information such as information relating to your image, health (including information related to product usage and medical history), sexual life (and related behavior) and biometrics collected during volunteer consumer research studies (such as facial expression recognition, heart rate and skin condition);
demographic information; or
any other Personal Information you voluntarily provide us with directly.
Personal Information collected automatically
Personal Information collected this way may include:
information about your (mobile) device or your type of browser;
information about the way you use our websites, such as details of the web pages you have viewed, the banners and the hyperlinks you have clicked, etc.;
whether you have opened e-mails sent by us to you;
the websites you have visited before arriving at one of our websites;
your IP address;
the hyperlinks you have clicked;
your user name, profile picture, gender, networks and any other information you choose to share when using third party sites (such as when you use the “Like” functionality on Facebook or the +1 functionality on Google+);
your MAC address;
information you choose to share by using social media tools incorporated in our websites or using your social media log-in details to access certain RB product sites or applications; and
information you share with us about your location. Where we are required to do so by local law, we will only use that information where you have agreed that we can.
Personal Information obtained from other sources
Lastly, we may also collect Personal Information about you from other sources. These other sources may include:
our trusted business partners;
social media sites;
consumer research organisations;
credit reference agencies;
intermediaries that facilitate data portability; and
other members of our group.
Personal Information collected this way may include your interests such as hobbies and pets, consumer and market research data, purchase behavior, publicly observed data or activities such as blogs, videos, internet postings and user generated content.
4. For which purposes, may we use your Personal Information
We use your Personal Information for our following business purposes:
based on your contract with us, handling and managing your purchase, for instance to communicate to you with respect to your purchase, to process your payments, to deliver the purchased products and services, and to offer you the necessary customer service;
allowing you to participate in promotions, contests, surveys and polls;
allowing you to share information and ideas on our social media pages, forums, blogs and other communication channels, to participate in social sharing and to send messages to a friend through our Sites or the websites of our trusted business partners;
better understanding your needs in order to provide you with more relevant information, analyzing and evaluating our corporate activities, testing, developing and evaluating new products and improving our existing products and services, conducting market research and audits, identifying user trends and examining the degree of effectiveness of our marketing campaigns and degree of satisfaction of our customers;
telling you about our products and services, and sending you promotional materials (such as announcements relating to new products, promotions, savings programs, joint promotions and other programs) relating to our brands and those of our carefully selected trusted business partners, subject to your consent to such marketing where required by local law;
managing our Sites, and tune the experience and content of our Sites to your previous activities on our Sites, in view of personalizing your experience when visiting our Sites;
responding to your requests or enquiries;
dealing with any product adverse events you report to us;
administering general record keeping; and
meeting legal and regulatory requirements.
Your local law may require us to set out in this Privacy Notice the legal grounds on which we rely in order to process your Personal Information. In such cases, our use of your Personal Information is permitted by law because:
it is necessary for our legitimate interests in the effective delivery of information, services and products to you and in the effective and lawful operation of our business (in each case provided such interests are not overridden by your rights);
it is necessary for taking steps to enter into a contract with you for the products you purchase, or for carrying out our obligations under such a contract;
it is required to satisfy any legal or regulatory obligations that we are subject to; and
in limited circumstances and if required by local law, you have agreed to us processing your Personal Information, such as when you opt in to marketing, or processing with your explicit consent in the case of Sensitive Personal Information, such as health information.
We may create anonymous data records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you. We use this anonymous data to analyse our products and services. We reserve the right to use such anonymous data for any purpose and disclose anonymous data to third parties, including but not limited to our research partners, in our sole discretion. 5. To whom we may disclose your Personal Information
Your Personal Information may be shared between the different companies and brands of our group, for the purposes set out in this Privacy Notice. As we have stated above, this Privacy Notice applies to all these companies’ and brands’ use of your Personal Information. For more information about us, our companies, our brands and our presence in your jurisdiction, please visitwww.rb.com.
Third party service providers
We may share your Personal Information with trusted third party service providers who work on our behalf, such as marketing agencies, market research companies, e-commerce fulfilment partners, software, data hosting and other IT service providers, merchants selling RB products, call centres, payment processors, etc. These third party service providers are required not to use your Personal Information other than to provide the services requested by us or otherwise in accordance with our instructions.
Other trusted third parties
We may also share your Personal Information with other trusted third parties, such as our business partners, advertisers (where we are permitted to do so) and data exchanges, so that we can offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to deliver customized content and advertising to you when you visit RB websites.
If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Notice. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Information may also be transferred as a business asset, subject of applicable law.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary for our legitimate interest or prudent in light of our obligations under applicable law:
in connection with any legal investigation;
to comply with relevant laws or to respond to court our authority orders, subpoenas or warrants served on us;
to protect or defend our rights in legal procedures; or
6. How we protect your Personal Information
We value the trust you place in us.
We have implemented appropriate technical and organisational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and against all other unlawful forms of processing.
When collecting or transferring Sensitive Personal Information we use a variety of additional security technologies and procedures to help protect your information.
The Personal Information you provide us with is stored on computer systems located in controlled facilities which can only be accessed by a limited number of persons who have a need to know in order to carry out their tasks and any services requested by you.
When we process highly confidential information (such as credit card numbers) over the Internet, we protect it through the use of encryption.
7. Your choices regarding direct marketingWe may periodically send you free newsletters, surveys, offers, and other promotional materials related to our products and services which we believe are useful for you, if you have consented (opted-in) to receive such messages via e-mail or any other electronic channel (where such opt-in is required under your local law).If you do not wish to receive such communications anymore, you will always have the opportunity to “opt out” by following the unsubscribe instructions provided in each of our direct marketing e-mails or by contacting us directly (please see our contact information at “how to contact us” below).Where permitted under applicable law, we may send you service messages identifying any updates to our Privacy Notice (even where you have opted out of receiving marketing messages from us). 8. Your rights
Depending on your location, you may have various rights in relation to your Personal Information. In particular, you may have the right to:
request a copy of Personal Information we hold about you;
ask that we restrict the way in which we use your Personal Information;
ask that we update the Personal Information we hold about you, or correct any Personal Information that you think is incorrect or incomplete;
ask that we delete personal data that we hold about you (the “right to be forgotten”);
withdraw consent at any time for the future to our processing of your Personal Information (to the extent such processing is based on consent);
object to our processing of your Personal Information (including for direct marketing purposes); or
request your personal data be transferred to you or another data controller (the “data portability” right).
In addition, in certain circumstances we may process your personal data through automated decision-making, including profiling. This may include segmenting and tailoring the data to enable us to match our communication and products to your perceived needs. In the case we process your Personal Information through automated decision-making, we will inform you about the logic involved, as well as the significance and the envisaged consequences of such processing for you. Depending on your location, you may be able to request not to be subject to automated decision-making, including profiling.
If you would like to exercise these rights or understand if they apply to you, please clickhere to complete and submit an online request form. Alternatively, you can get in touch using the details set out at “how to contact us” below.
If you are unhappy with the way we have handled your Personal Information or any privacy query or request that you have raised with us, you have a right to complain to your local data protection regulator.
10. How long we retain your Personal Information
We will only retain your Personal Information as long as reasonably required for the purposes as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us.
When your Personal Information is processed:
for the performance of your contract with us, we retain your Personal Information for a period of 7 years following completion of a contractual order;
for meeting, legal and regulatory requirements, we retain your Personal Information as it is set out by the applicable law; and
In all other cases, we process your Personal Information, depending on the type, for up to 2 years from the date of our last interaction with you.
Most of our Sites are not directed towards children and we request that children below the age of 16 do not provide Personal Information through our Sites.
If you are the parent or legal guardian of a child under 16 who has registered on one of our Sites, or who you believe has otherwise provided Personal Information to us, please contact us using the details set out at “how to contact us” below to have the information deleted. Information voluntarily provided by children via e-mails, message boards, chat sessions etc. may be used by other parties to generate unsolicited e-mails. We encourage parents and legal guardians to inform children about how to use the Internet in a safe and responsible manner.
Depending on your location and where permitted by local law, we may collect information on your children in order to provide you with relevant information about our products and services.
12. Transfers to other countries
Your Personal Information may be transferred to and processed in other countries where laws governing the processing of Personal Information may be less stringent than the laws in your country (including jurisdictions outside the European Economic Area).
In such cases, where required by local law we will ensure that there are adequate safeguards in place to protect your Personal Information. Depending on the location of the RB entity exporting the relevant Personal Information, this adequate safeguard might be a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission. Where we are legally required to do so, further details of these transfers and copies of these agreements are available from us on request.
To the extent required and valid under your local law, you consent to your Personal Information being transferred and processed this way.
13. How to contact us
We welcome your feedback. If you have any comments, questions or complaints regarding this Privacy Notice or our processing of your Personal Information, or would like to exercise any of the rights set out at “your rights” above that are applicable in your location, you can contact us by sending an e-mail to [email protected].
You may also write to us at:
RB Global Privacy Office
103-105 Bath Road
14. Changes to this Privacy Notice
This Privacy Notice was updated on 21 May 2018. This document is a notice to you and not a contract between us. We may occasionally modify or amend it from time to time. When we make changes to this Privacy Notice, we will update the revision date at the top of this Privacy Notice. Where those changes are material, we will take steps to let you know. The new modified or amended Privacy Notice will apply from that revision date. Please always verify whether you have consulted the latest version of the Privacy Notice.